Refund Policy

At Insilicology, we are committed to providing high-quality educational experiences. We understand that sometimes circumstances may require you to request a refund. This policy outlines our refund procedures and conditions for our educational courses and services.

1. General Refund Policy

We strive to ensure your satisfaction with our educational services. However, due to the digital nature of our courses and the immediate access provided upon purchase, we have specific refund policies in place to protect both our students and our platform.

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Technical issues preventing access to course content that we cannot resolve within 48 hours
• Course content significantly differs from what was advertised
• Duplicate charges or billing errors
• Course cancellation by Insilicology
• Request made within the specified refund window (see section 3)

2.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

• Change of mind after accessing course content
• Failure to complete the course or achieve desired outcomes
• Personal circumstances preventing course completion
• Request made after the refund period has expired
• Violation of our Terms of Service
• Free courses or promotional content

3. Refund Timeframes

3.1 Standard Courses

For standard recorded courses, refund requests must be submitted within 7 days of purchase and before completing more than 25% of the course content.

3.2 Live Courses

For live courses, refund requests must be submitted at least 24 hours before the course start date. No refunds will be provided once the live course has begun.

3.3 Certification Programs

For certification programs, refund requests must be submitted within 14 days of purchase and before accessing any certification materials or taking any assessments.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at insilicology@gmail.com
2. Include your order number and the reason for the refund request
3. Provide any relevant details about the issue you encountered
4. Allow 3-5 business days for review and processing

5. Refund Processing

5.1 Review Process

All refund requests are reviewed by our support team. We may request additional information to better understand your situation and ensure fair processing.

5.2 Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time for the refund to appear in your account depends on your payment method and financial institution.

5.3 Refund Methods

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have completed more than 25% but less than 50% of a course
• For bundle purchases where only some courses are affected by issues
• When technical issues affect only specific portions of a course

7. Course Access After Refund

Upon approval of a refund:

• Your access to the course content will be immediately revoked
• Any certificates or credentials earned will be invalidated
• You agree to cease using any downloaded or saved course materials

8. Special Circumstances

8.1 Medical Emergencies

In cases of serious medical emergencies that prevent course completion, we may consider refund requests outside the standard timeframe. Medical documentation may be required.

8.2 Technical Issues

If you experience persistent technical issues that prevent you from accessing course content, we will first attempt to resolve the issue. If resolution is not possible within 48 hours, a refund may be provided.

9. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us for further discussion of your specific circumstances

10. Contact Information

For refund requests or questions about this policy, please contact us:

11. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the new terms.